Job Title: Record Collection Specialist | US Health Tech Company
Location: Cebu, Philippines
Job Type: Full-time, Onsite

Company Overview

CSV Now, recognized for its talent acquisition expertise with Silicon Valley startups, is expanding into the BPO industry to deliver customized solutions for small and medium-sized enterprises. This role offers you the opportunity to contribute to the growth of a new, dynamic BPO setup and advance your career with CSV Now. We are seeking a skilled Record Collection Specialist to join our team in the Philippines.

Role Overview

We’re not looking for average. We’re building a team of sharp, collaborative, fast-moving, detail-obsessed professionals who take pride in efficiency and execution.

As a Record Collection Specialist, you will play a critical role in our mission to serve patients by obtaining and organizing medical records from healthcare providers across the country. This requires speed and accuracy across multiple systems, relentless follow-up, and meticulous documentation.

If you get flustered easily, move slowly, or struggle with basic tech, this role is not for you. But if you thrive in a fast-paced environment, are proactive, and take ownership of your work, you’ll excel here.

This is a US time zone role. You’ll be trusted to manage cases, invoice payments, and communicate with providers clearly and efficiently without hand-holding. In return, you’ll join a high-performing, collaborative team that thrives on shared purpose, where your work has a real impact on a meaningful mission.

Responsibilities

• Submit clear, accurate patient record requests to healthcare providers’ Release of Information departments using our internal request system
• Follow up persistently via phone, email, and fax to ensure timely record delivery, you are expected to follow up more than once and problem-solve when things stall
• Upload, label, and organize received medical records to the correct patient profiles in Salesforce with extreme attention to detail
• Maintain accurate documentation of all provider interactions and collection activity in Salesforce  if it’s not logged, it didn’t happen
• Meet or exceed performance metrics for collection volume and turnaround times  we move quickly, and we expect our team to do the same
• Build professional, effective relationships with provider offices to facilitate smoother record access  charm and clarity go a long way
• Proactively identify and resolve issues (wrong fax numbers, unresponsive offices, missing authorizations)  don’t wait to be told what to fix
• Use your judgment and stay aligned with HIPAA and internal data privacy protocols at all times
• Use a reliable, fast computer and stable high-speed internet  if your system slows you down, so does our team
• Work independently with integrity. This is a remote role, but we can see your activity. We don’t micromanage, but we do track output. Clocking in without producing results is not an option.

Requirements

• Experience in executive assistant, customer support, debt collection, or medical records roles
• Familiarity with HIPAA regulations, record retrieval processes, or EMR systems (preferred but not required)
• Experience with Salesforce or similar CRM systems (preferred but not required)
• Strong organizational skills with the ability to manage multiple requests and shifting priorities
• Clear and professional written and verbal communication skills for interacting with providers and internal teams
• Demonstrated phone etiquette and persistence in following up with healthcare facilities
• High attention to detail and consistent documentation habits
• Self-motivated and able to work independently with minimal supervision

Work Schedule & Setup

• Must be amenable to work onsite at 15th Floor, 1Nito Tower Building, Cebu City.
• Open to working flexible hours, including night, weekend, and holiday shifts.

We Offer

• Competitive compensation package
• 13th-month salary
• Two days off per week
• Government-mandated benefits and additional company perks
• HMO coverage after 90 days
• Opportunities for career growth and advancement within the company