Customer Service Representative (On-site - Cebu City)

Location: Cebu City, Cebu

Job Type: Full-time | Onsite

Work Schedule: Night Shift

Company Overview: 

CSV Now, a well-established talent acquisition partner for Silicon Valley startups, is expanding into the BPO industry to deliver tailored customer support solutions for small and medium-sized businesses.

This is a unique opportunity to thrive in a dynamic, growth-focused BPO environment, drive innovation, and build a rewarding career with CSV Now as we continue to grow our operations in the Philippines.

Role Overview:

As a Customer Service Representative, you will serve as the first point of contact for customers, providing prompt and professional assistance with their concerns. You’ll be expected to deliver accurate information, ensure compliance with company policies, and escalate exceptions to the appropriate department when necessary.

This role is well-suited for individuals who can adapt to a fast-paced environment, maintain a high level of professionalism, and are eager to enhance their communication skills while delivering excellent customer service.

 
What You’ll Be Doing:

• Serve as the main point of contact for customers, assisting with inquiries via calls and support tickets.
• Use the company’s knowledge base and internal resources to provide accurate, timely responses to product or service-related questions.
• Maintain a positive, empathetic, and professional attitude in every customer interaction.
• Log and document all customer interactions accurately in the CRM system to ensure traceability and follow-up.
• Coordinate with the internal departments to ensure fast and efficient resolution of customer issues.

Who We’re Looking For:

• Open to applicants with or without experience
• Fresh graduates and undergraduates are encouraged to apply
• Strong communication, comprehension, and active listening skills
• Comfortable using a computer and basic applications
• Quick to learn and adaptable to new tools, systems, and processes

Work Schedule & Location:

• Onsite at 1Nito Tower, Cebu City
• Night shift, with openness to a shifting schedule
• Immediate availability preferred 

Perks and Benefits:

• Enjoy a 13th-month salary
• 10% night differential
• HMO coverage starting after 90 days
• Full government-mandated benefits
• Exciting career growth opportunities in a pioneering account
• Positive, collaborative, and growth-driven work environment

📩 Apply now by sending your resume to [email protected]

📍 Or visit us for walk-in applications:
7th Floor, 1Nito Tower, Cebu City

🕘 Monday to Friday | 9:00 AM – 4:00 PM (except holidays)